Shipping policy

Last updated: October 3, 2026

Order processing

Orders require processing time before they are dispatched. Your total delivery time includes both order processing and shipping.

Processing and delivery estimates

Processing and delivery times vary by item and destination. Any delivery estimates shown for your order are estimates, not guaranteed arrival dates. Weekends, public holidays, peak demand and customs processing may affect delivery. If you need an item by a specific date, contact nullfield@tutamail.com before ordering so we can check the available information.

Shipping destinations and charges

Available shipping destinations and shipping charges are displayed at checkout for your delivery address and the items in your cart. We do not guarantee shipping to every country. Please review the shipping charge and your order total before completing your purchase.

Tracking and separate shipments

When tracking information is available, it will be provided with your shipping confirmation. Tracking updates may take time to appear after a shipping label is created. Items in the same order may ship separately and arrive on different days.

International orders and customs

International shipments may be subject to customs checks, import duties, taxes or carrier handling fees. Charges collected at checkout will be shown there. Additional import charges not collected at checkout may be payable by the recipient where applicable and permitted by law. Customs processing can delay delivery.

Delivery address and order changes

Please check your delivery address carefully before placing an order. If you notice an error, email nullfield@tutamail.com immediately with your order number and the correct details. We will try to help, but changes may not be possible once your order is being prepared or has shipped. If a parcel cannot be delivered because the address supplied was incorrect or incomplete, we will review the available options with you. Any additional reshipping charge will be explained before you agree to it.

Delayed, missing or damaged deliveries

If your order is delayed, tracking stops updating, or a parcel is marked delivered but you cannot locate it, contact nullfield@tutamail.com with your order number. We will investigate and work with you on an appropriate resolution. For damaged or incorrect items, please include clear photos where possible and refer to our return and refund policy. Nothing in this policy limits your statutory consumer rights.